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Evidence Guide: TLIE3022A - Complete workplace documents

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIE3022A - Complete workplace documents

What evidence can you provide to prove your understanding of each of the following citeria?

Collect and prepare information

  1. Purpose and audience for the document are identified
  2. Appropriate document format is identified to meet organisational requirements
  3. Relevant information is collected for inclusion in the document
  4. Active listening skills are demonstrated when collecting information
  5. Questioning techniques are used to gain additional information and clarify understanding
Purpose and audience for the document are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate document format is identified to meet organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant information is collected for inclusion in the document

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Active listening skills are demonstrated when collecting information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Questioning techniques are used to gain additional information and clarify understanding

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret and analyse information

  1. Relevant information is interpreted, analysed and collated as required for inclusion in the document
  2. Where required, a draft is prepared in accordance with organisational procedures
Relevant information is interpreted, analysed and collated as required for inclusion in the document

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where required, a draft is prepared in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Finalise workplace documents

  1. Document is completed in accordance with organisational policies and procedures
  2. Document is edited and a final version appropriate to the required communication is presented
Document is completed in accordance with organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document is edited and a final version appropriate to the required communication is presented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation, including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment, and/or

in an appropriate range of situations in the workplace

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Communication techniques, including active listening and effective questioning

Organisational procedures and policies for the completion of documents and forms

Issues that may occur when preparing and completing workplace documents, and action that can be taken to resolve them

Format and layout of documents and forms used in workplace activities

Methods used to analyse and interpret information to be included in workplace documents and forms

Required skills:

Literacy and numeracy levels appropriate to the documents to be completed

Read and interpret instructions, procedures and information relating to the completion of workplace documents

Report and rectify within limits of own role identified problems when preparing and completing workplace documents

Work systematically with required attention to detail

Apply methods of analysis and interpretation for workplace documents

Use appropriate numeric functions when interpreting and analysing information

Range Statement

RANGE STATEMENT

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Communication techniques may include:

active listening

questioning to obtain information and clarify information and understanding, including:

open and closed questions

direct and indirect questions

probing questions

Communication problems may include:

misunderstanding

misinterpretation

noisy environments or communication channels

illegible writing or print

use of non-standard vocabulary (jargon, acronyms, etc.)

incorrect assumption that message has been received and/or correctly understood

outdated information sources

language barriers

Personnel communicated with may include:

train drivers

train crews

train controllers

signallers

other workplace personnel and rail safety workers

station/customer service staff

passengers

customers

security personnel

police and other emergency services personnel

other professional or technical staff

local government authorities

Documents and forms may include:

routine written reports on workplace activities, including:

incident or accident reports

safeworking forms

train control diagrams

train graphs

log books

train register books

train notices

Information and documentation may include:

workplace procedures, checklists and instructions

workplace policies

legislation, regulations and related documentation

working timetables